Welcome to
Twinings & Co

A special place to belong.


Welcome to Twinings & Co.

We love to inspire and be inspired. After all, our people, brands, products, customers and achievements are all inspirational! We are a visionary business, full of opportunities, challenges and fun. Be inspired to take a journey with us today.

At Twinings & Co, we do things differently. From creating the finest tasting teas to developing our people into the best that they can be, we believe everything we do needs to be a perfect blend.

Whether it’s being part of a global business, but having the autonomy to drive our business locally, or ensuring our hard working and dedicated people have fun while at work, it’s all about creating that perfect balance. So, as you explore us more in the following pages, we hope you’re inspired – creating our perfect blend just may include you.


Customer Service

If you have any questions or comments about any of our products, you can phone Twinings & Co on 1800 092 889 within Australia or +613 9764 5111 outside Australia, or write to us at 35 – 37 South Corporate Avenue, Rowville, Victoria 3178.


Company Contact

Twinings & Co
35 – 37 South Corporate Ave.
Rowville, Victoria 3178
Ph: +61 3 9764 5111
Fax: +61 3 9764 5044


Twinings & Co is the Australia division of Twinings, a premium hot beverage business within the Associated British Foods (ABF) group of companies.

Associated British Foods is a diversified international food, ingredients and retail group with sales of £13.4bn, 130,000 employees and operations in 50 countries across Europe, southern Africa, the Americas, Asia and Australia.

Twinings was founded in 1706. We’re proud of our history, strengthened by the knowledge and expertise acquired, but our focus is on the future.
In Australia, we work autonomously – developing, marketing and selling well known brands including Twinings, Jarrah and Ovaltine.

We are a significant player in the Australian FMCG market place – our innovation, world class TVC development and customer programs are the envy of many competitors.

We have substantial growth plans, and are investing heavily in infrastructure and new channels.


At Twinings & Co, we pride ourselves on our values. They are the foundation of our business, and we love that our people incorporate them into everything they do. Our values are how we’ve achieved great success with our brands and company in the past, and they’ll ensure we continue to strive for even greater success in the future.

Rather than just looking at ‘what’ we need to do to enable us to deliver outstanding performance, we also focus on ‘how’ we do to it in a way that’s better than our competitors. By focusing on these behaviours, we not only benefit the entire company, but every single person who works with us. Our people have the confidence and ability to achieve great things. And that makes us all happy.

We aim high… That’s where we want to be, so that’s our focus. We value ambition, intuition, commitment, experience and love to see results.

We collaborate… Our people are great individually, but unstoppable as a team. We work hard together but also have a lot of fun.

We look outside… To be the best, we need to make sure we stay on top of best practice. We think outside the square, constantly looking at which industries and companies we can learn and improve from.

We find new ways… We’re flexible, proactive and never let an opportunity pass us by. Creativity and determination get us through any challenges.

We have the freedom to act and the scope for growth… We take responsibility and strive individually and collectively to do amazing things… Always.


At Twinings & Co, we aim to help our people be the best they can be, and our culture is an important part of achieving this. Just like the art of blending flavours to create the perfect tea, we blend and balance key workplace elements to create a culture that’s ideal for our people to achieve and grow. The result – our people feel empowered to make a difference, and love doing what they do!

Work & Play
We are all passionate about our brands and products, and are dedicated to our consumers – who love to refresh, revive or relax with them every day.  This dedication drives us to set inspirational goals and to succeed. Ultimately this is why we work so hard. But we have a lot of laughs and fun along the way, in a relaxed and friendly environment!

Autonomy & Support
Our people are all clear about their job roles and what’s expected, and we give them the freedom to get on and do it without getting bogged down in bureaucracy. To ensure everyone feels supported in their autonomy, we are big on leadership – our managers genuinely get a buzz out of helping their team members grow and achieve. We also have the resources, tools and training to ensure our people have the confidence and ability to perform.

Local & Global
There are many aspects of our business which is run like a local company. We are masters of our own destiny, so we are flexible and can proactively move to take advantage of situations before our larger, less autonomous competitors. On the flip side, we are easily connected to our global Twinings business and our parent company, Associated British Foods, who support us in many ways including where they have expertise and international career opportunities.

History & Vision
We are very proud of our history. Twinings has been a successful business for over 300 years, and with that comes lifetimes of invaluable expertise and experience we can use to further grow our business into the future. Our clear vision, strong strategic direction and commitment to continued investment ensure our continued success over the next 300 years!

Flexibility & Accountability
We focus on output and delivery – our people are free to have flexible working arrangements, and in return, we trust them to manage their workloads. Personal accountability is expected, and our people thrive on taking responsibility for their actions and results.  By mutual respect and commitment, we achieve together.


At Twinings & Co, we value our people first and foremost. After all, without our team’s dedication to achieving outstanding results, where would we be? We’re all about mutual respect and admiration. And we’re committed to attracting and retaining the best, most talented people to work with us.

In addition to challenging and exciting roles, we also offer a number of Work/Life Balance, Health & Wellbeing, Financial and Social Conscience benefits.

  • Flexible working arrangements to suit your needs
  • Start the weekend sooner with an early finish Friday
  • You can take an extended holiday with our leave buy back scheme
  • Enjoy our fun & rewarding environment through our Great Place To Work initiatives
  • Our Employee Assistance Program is there if you or your family need a little extra support
  • Stock up your cupboards through our monthly staff sales
  • Explore new products with our blend of the month
  • Our company funded salary continuance insurance provides extra security for you & your family
  • Join our default fund and receive additional company Super payments
  • Our Incentive scheme recognises & rewards individual & company performance that meets or exceeds targets
  • Service Awards recognise your commitment & contribution

In addition to the career and personal development you’ll experience with us locally, there are also international opportunities both within our Division and across the broader business.

Feel confident in the knowledge that we produce in a socially & environmentally responsible way. We are a founding member of the Ethical Tea Partnership and work with suppliers that share our high standards and our ethical values.

We believe we offer the perfect blend of challenging and rewarding roles, and a positive, fun work environment. Our commitment to our people extends to proactively co-managing their careers – we love to watch every employee grow and achieve their goals.

Does Twinings & Co sound like your cup of tea? As a major FMCG business, we have roles in all types of functions from Sales, Marketing & Category to Finance, Revenue, HR and Supply Chain.


We offer many development opportunities as you progress through our organisation, including:

  • Within Twinings & Co – our roles grow with our people
  • Within Australia – our close connections with George Weston Foods allow us to offer reciprocal career opportunities.
  • Across the Twinings international business – there are frequent opportunities to move overseas on secondment or permanently.
  • Casting wider to Associated British Foods (ABF) – a whole array of diverse businesses and roles exist both locally and overseas which provide exciting career building opportunities.

Recruitment Process

Recruiting the right people is a job we take seriously. We carefully select employees who not only fit our needs ability and experience wise, but who will also thrive in our culture. And of course, we want you to be sure we’re right for you too. During the process, you will learn all about us and meet lots of our people, so that you can decide if we’re the perfect blend for you.