At Twinings, we strive to ensure that your tea experience begins with seamless shipping. We understand how important it is for our customers to receive their orders promptly and in perfect condition. Our shipping policy outlines the details to keep you informed every step of the way.

Shipping Methods

We offer a variety of shipping options to accommodate your needs.

Delivery is only available within Australia and excludes delivery to PO boxes.

All shipping methods are carefully selected to ensure your Twinings tea arrives fresh and on time.

Order Processing Times

Once you place your order, it will be processed within 1-2 business days. This timeframe allows us to carefully prepare your tea for shipment. During peak seasons or promotional events, processing times may extend slightly. Rest assured, we will keep you updated via email notifications as your order progresses from processing to shipment.

Shipping Costs

Shipping costs are calculated at checkout based on your selected shipping method and your location. For orders over a certain amount, we offer free standard shipping as a thank-you for choosing Twinings. If you're unsure about the costs, you can always check our shipping calculator at checkout for an accurate estimate.

Tracking Your Order

Once your order has shipped, you'll receive a confirmation email with tracking information. This allows you to monitor the status of your shipment in real-time. If you have any questions or concerns about your order during transit, our customer service team is available to assist you. We want to ensure that your Twinings experience is as enjoyable as possible from start to finish.

For more detailed information please refer to our terms & conditions