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Frequently asked questions
Delivery is only available within Australia and excludes delivery to PO boxes.
Delivery is only available within Australia and excludes delivery to PO boxes.
Once your order has been dispatched, please allow the maximum amount of working days for delivery to receive your order. If you haven’t received your order within these time scales you can contact our Consumer Service team by email at infohelp@twinings.com who will look into this further for you.
Whilst our couriers may provide you with a delivery timeframe, it is their aim to deliver by this date/time but they can't guarantee it. Please allow the maximum time specified to receive your order.
Once your order has been dispatched, you will receive a dispatch email from us containing a link to track your order. If you have created an account with us, the tracking information for your order will also show in your order history.
Australia Post
Standard delivery - Orders typically arrive 3-5 business days after dispatch
Express delivery - Get shipping within 1-3 business days from dispatch
Standard - $15
Express- $20
Once an order is submitted it cannot be cancelled or amended.
Once an order is placed no further amendments can be made to the order.
Twining offers a variety of payment methods including: Visa, Mastercard, American Express, Google Pay and Apple Pay
No physical invoices or price tags will be included in our gift packs
All packaging including the gift box, card, tissue paper and filling are 100% recyclable.
All packaging and consumables are 100% recyclable
Yes, GST is included in all orders
In the unlikely event that your products are incorrect or you are missing an item, please contact our consumer team via email at infohelp.aus@twinings.com.
Given the tailored nature of the products we offer, products that have been purchased cannot be returned. For any further support regarding your purchase please contact our consumer team at infohelp@twinings.com.
Unfortunately, once an order is placed it cannot be exchanged or returned
Given the tailored nature of the products we offer, we do not accept returns or cancellations, unless otherwise required by law (including Australian Consumer Law). For any further support regarding your purchase, please contact our consumer team via email at infohelp@twinings.com.
Once you have completed your order you will receive an order confirmation.
Our Honeybush, Orange & Mandarin is vegan-friendly.
Our Honeybush, Orange & Mandarin isn’t certified organic.
If you have any queries or specific concerns about consuming our Infusions range or a particular ingredient, we recommend that you obtain advice from a suitably qualified medical professional.
Our Honeybush, Orange and Mandarin herbal tea is free from caffeine.
Herbal teas (like our Honeybush, Orange & Mandarin tea) are perfect for unwinding, hitting pause and refreshing the senses.
Please visit our Twinings Returns and refund policy page for more information.
We source our tea from Rainforest certified gardens and our herbs from estates and farms that are third-party certified to internationally recognised standards. If you would like to understand more about our responsible sourcing programme, Sourced with Care, see here: Source With Care – Sourced With Care
Our tea bag and tags are made from plant-based and biodegradable materials and have been certified as home compostable to Australian standard AS 5810 and industrially compostable to standard AS 4736 since March 2024. Our tea tags are made from paper using plant-based inks and attached with a cotton string. You can place your tea bag and tag in either your home compost or council green bin. The composting certifications are relevant for both the Australia and New Zealand.
We take the quality of our products very seriously, so each of our bags comes in an envelope which is specifically designed to protect the quality and flavour. We have two types of envelopes, one is paper and the other, for our more aromatic blends and collections, is a high-barrier envelope to preserve the flavour and stop cross-contamination between blends. You can tell if it is this type of envelope by the silver shiny interior. These envelopes must be placed in the bin. We are currently working on a high barrier, fully recyclable envelope, to ensure all our envelopes can be recycled.
While both envelopes will be designed to be recycled unfortunately due to their size, New Zealand’s kerbside recycling regulations deem them too small to be recycled. So, in New Zealand, all envelopes must now be placed in the bin.
If you are unsure whether your envelope can be recycled, please reach out. List of tea types currently in higher barrier envelope:
- Twinings Live Well Range
- Twinings Camomile & Spearmint
- Twinings Camomile & Spiced Apple
- Twinings Cranberry & Pomegranate
- Twinings Peppermint
- Twinings Peppermint & Spearmint
- Twinings Raspberry, Strawberry & Loganberry
Sourced with Care aims to improve the lives of the communities where we source our tea and herbs. The programme focuses on three key areas: life opportunities; living standards; livelihoods and land.
For more information about our Sourced with Care program, visit here:
We take the quality and safety of our products very seriously. We use tea paper to make our teabags, which are made of plant-based biodegradable materials, and sealed by being folded and held together with cotton string. They are not made from plastic.
Our teabags, including the tags which are made with biodegradable inks, have been awarded the following compost certifications:
AS 5810 Home Compostable (Certification Number: ABAP 20248)
AS 4736 Commercial Compostable (Certification Number: ABAP 10338)
At Twinings, our teabags are produced using automatic tea bag packaging machines with a non-heat-sealed method. This involves a process of folding and crimping to form the bag that is then filled with tea. It is then closed using a cotton stich to both close the bag and attach the tag.