At Twinings, we are committed to your satisfaction with our products. If for any reason you are not completely happy with your purchase, we offer a straightforward returns policy. Our aim is to make the return process as easy and hassle-free as possible so you can focus on enjoying our teas.

Eligibility for Returns

Given the tailored nature of the products we offer, products that have been purchased cannot be returned. In the unlikely event that your products are damaged in transit, please contact us via phone or email within 10 business days to discuss a replacement. Please note you may be asked to supply a digital photograph of any damaged products. ​

Refund Process

If everything meets our return policy requirements, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used at the time of purchase. Please note that your bank may take additional time to reflect the refund in your account.

Customer Support

If you have any questions or concerns regarding our returns and refunds policy, our customer support team is here to help. You can reach out via our website’s contact form, email, or phone. We value your feedback and are dedicated to ensuring that your experience with Twinings is as enjoyable as possible, whether through a successful order or a smooth return process.