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Frequently asked questions
Delivery is only available within Australia and excludes delivery to PO boxes.
Delivery is only available within Australia and excludes delivery to PO boxes.
Once your order has been dispatched, please allow the maximum amount of working days for delivery to receive your order. If you haven’t received your order within these time scales you can contact our Consumer Service team by email at infohelp@twinings.com who will look into this further for you.
Whilst our couriers may provide you with a delivery timeframe, it is their aim to deliver by this date/time but they can't guarantee it. Please allow the maximum time specified to receive your order.
Once your order has been dispatched, you will receive a dispatch email from us containing a link to track your order. If you have created an account with us, the tracking information for your order will also show in your order history.
Australia Post
Standard delivery - Orders typically arrive 3-5 business days after dispatch
Express delivery - Get shipping within 1-3 business days from dispatch
Standard - $15
Express- $20
Once an order is submitted it cannot be cancelled or amended.
Once an order is placed no further amendments can be made to the order.
Twining offers a variety of payment methods including: Visa, Mastercard, American Express, Google Pay and Apple Pay
No physical invoices or price tags will be included in our gift packs
All packaging including the gift box, card, tissue paper and filling are 100% recyclable.
All packaging and consumables are 100% recyclable
Yes, GST is included in all orders
In the unlikely event that your products are incorrect or you are missing an item, please contact our consumer team via email at infohelp.aus@twinings.com.
Given the tailored nature of the products we offer, products that have been purchased cannot be returned. For any further support regarding your purchase please contact our consumer team at infohelp@twinings.com.
Unfortunately, once an order is placed it cannot be exchanged or returned
Given the tailored nature of the products we offer, we do not accept returns or cancellations, unless otherwise required by law (including Australian Consumer Law). For any further support regarding your purchase, please contact our consumer team via email at infohelp@twinings.com.
Once you have completed your order you will receive an order confirmation.
Our Honeybush, Orange & Mandarin is vegan-friendly.
Our Honeybush, Orange & Mandarin isn’t certified organic.
If you have any queries or specific concerns about consuming our Infusions range or a particular ingredient, we recommend that you obtain advice from a suitably qualified medical professional.
Our Honeybush, Orange and Mandarin herbal tea is free from caffeine.
Herbal teas (like our Honeybush, Orange & Mandarin tea) are perfect for unwinding, hitting pause and refreshing the senses.
Please visit our Twinings Returns and refund policy page for more information.
Our Working with Care program formalises our approach to reducing the environmental impact of our own operations.
The program’s focus areas are:
- Climate change: Reducing our carbon footprint and becoming carbon neutral
- Packaging: Transitioning to more sustainable packaging solutions
- Environmental Safeguarding: We will work continuously to ensure we run our business in a way that safeguards the future of our planet. We will also be building environmental criteria into operational decision making.
Our targets for the Working with Care program:
- We will make all our tea and herbal infusions products carbon neutral by 2030
- By 2025, we will ensure that our consumer packaging is reusable or recyclable, and our tea bags are compostable. Where possible across our product range, we will also increase the recycled content of our packaging, find alternatives to single-use plastic packaging, and work to reduce the packaging we use.
By putting care into the making of all our drinks, we put wellbeing at the heart of every cup of Twinings.
We believe our products can be a source for positive change around the world – from the communities where we source our ingredients, to the homes where our drinks are enjoyed. We are working to improve the wellbeing and livelihoods of our farmers and sourcing communities, while protecting the planet we rely on, by sourcing quality ingredients to the highest ethical and sustainable standards, improving our environmental impact.
There are two initiatives that we are working through to improve the wellbeing of people and our planet through the making of our drinks:
Sourced with care: Our responsible sourcing program, which aims to improve the lives of the communities from which we source. We do this through improving access to water and sanitation, empowering women, and enhancing incomes and resilience through income diversification and sustainable farming practices.
Working with care: We are helping to conserve our planet by keeping the environment front of mind in everything we do. We constantly challenge our thinking to improve our operations and reduce our footprint. Starting by becoming carbon neutral in our operations and supply chain, and optimising our packaging, we will enable more people to access sustainably produced drinks.
Our Working with Care program formalises our approach to reducing the environmental impact of our own operations.
The program’s focus areas are:
- Climate change: Reducing our carbon footprint and becoming carbon neutral
- Packaging: Transitioning to more sustainable packaging solutions
- Environmental Safeguarding: We will work continuously to ensure we run our business in a way that safeguards the future of our planet. We will also be building environmental criteria into operational decision making.
Our targets for the Working with Care program:
- We will make all our tea and herbal infusions products carbon neutral by 2030
- By 2025, we will ensure that our consumer packaging is reusable or recyclable, and our tea bags are compostable. Where possible across our product range, we will also increase the recycled content of our packaging, find alternatives to single-use plastic packaging, and work to reduce the packaging we use.
Sourced with Care is Twinings’ responsible sourcing programme that aims to improve the lives of communities from which we source. Our vision is for healthier, happier, empowered and sustainable communities in our supply chain. At Twinings we believe that everyone has the right to a decent quality of life and is able to provide for themselves and their families. We work to empower women, improve access to water and sanitation and increase livelihoods for communities in our supply chain. For more information about our Sourced with Care program, visit:https://www.sourcedwithcare.co...
We are reducing our global operational and supply chain carbon footprint as much as we can – through renewable energy and improving energy efficiency. Further, we’ll balance unavoidable carbon emissions with initiatives in our supply chain that also absorb carbon and benefit tea communities.
We are developing an action plan that enables us to become carbon neutral across our value chain, from our tea bushes and peppermint fields to the supermarket shelves in all the countries Twinings is present. The means currently measuring our impact at every step, to take action, and understand where the biggest opportunities lie to offset further.
We are partnering with ClimateCare on projects that absorb carbon in tea communities, while also making a sustainable difference to their lives – an example being projects in Kenya that enable clean cookstove and water filtration.
At Twinings, our teabags are produced using automatic tea bag packaging machines with a non-heat-sealed method. This involves a process of folding and crimping to form the bag that is then filled with tea. It is then closed using a cotton stich to both close the bag and attach the tag.